{"id":1635,"date":"2025-08-19T19:48:12","date_gmt":"2025-08-19T19:48:12","guid":{"rendered":"https:\/\/hsglowstudio.com\/?page_id=1635"},"modified":"2025-08-19T19:50:00","modified_gmt":"2025-08-19T19:50:00","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hsglowstudio.com\/?page_id=1635","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p style=\"font-size:37px\"><strong>Refund and Returns Policy<\/strong><\/p>\n\n\n\n<p>At hsglowstudio, your satisfaction is very important to us. We carefully check and pack every order, but if you are not completely happy with your purchase, we are here to assist you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Eligibility for Returns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may request a return within <strong>[3 days, e.g., 7 or 14 days]<\/strong> from the date of delivery.<\/li>\n\n\n\n<li>To qualify:\n<ul class=\"wp-block-list\">\n<li>The item must be unused, unopened, and in the same condition you received it.<\/li>\n\n\n\n<li>The product must be in its original packaging with all accessories, manuals, or freebies included.<\/li>\n\n\n\n<li>Proof of purchase (receipt, invoice, or order confirmation email) is required.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Products bought on <strong>sale, promotion, or clearance<\/strong> may not be eligible for return unless defective.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After we receive and inspect your returned item, we will notify you about the status.<\/li>\n\n\n\n<li>If approved, your refund will be:\n<ul class=\"wp-block-list\">\n<li>Issued to your <strong>original payment method<\/strong>.<\/li>\n\n\n\n<li>Processed within <strong>5\u201310 business days<\/strong> (depending on your bank\/payment provider).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>In case of partial refunds (e.g., some items from an order), only the eligible products will be refunded.<\/li>\n\n\n\n<li>Shipping and handling charges are <strong>non-refundable<\/strong> unless the return is due to our error.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Exchanges<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We only replace items if they are defective, damaged, or delivered incorrectly.<\/li>\n\n\n\n<li>For size, color, or model changes, please contact us first to check availability.<\/li>\n\n\n\n<li>Exchange requests must be raised within the same return period.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Shipping of Returns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.<\/li>\n\n\n\n<li>Please use a <strong>trackable shipping service<\/strong> or purchase shipping insurance. We cannot guarantee receipt of returned items without proof of tracking.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Non-Returnable &amp; Non-Refundable Items<\/h2>\n\n\n\n<p>For health, safety, and hygiene reasons, the following items cannot be returned or refunded:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used personal care items (e.g., cosmetics, e-liquids, vapes).<\/li>\n\n\n\n<li>Gift cards and digital\/downloadable products.<\/li>\n\n\n\n<li>Customized, made-to-order, or perishable goods.<\/li>\n\n\n\n<li>Clearance or final-sale products.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Damaged or Incorrect Products<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you received a damaged, defective, or wrong product, please notify us within <strong>48 hours of delivery<\/strong>.<\/li>\n\n\n\n<li>Send photos\/videos of the issue to <strong><strong>info@hsglowstudio.com<\/strong><\/strong> so our team can assist you quickly.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Contact Us<\/h2>\n\n\n\n<p>For any queries regarding returns, exchanges, or refunds, please contact us at:<br>\ud83d\udce7<strong> info@hsglowstudio.com<\/strong><br>\ud83d\udcde<strong> +447450616772<\/strong><br>\u23f0 Support Hours: [24 Hours]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy At hsglowstudio, your satisfaction is very important to us. We carefully check and pack every order,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1635","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Refund and Returns Policy -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hsglowstudio.com\/?page_id=1635\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy -\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy At hsglowstudio, your satisfaction is very important to us. 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